I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Dispatch items back within: 30 days of delivery
Due to the nature of made to order items, I don’t accept cancellations, but please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Orders small enough to go as large letter or small parcel will be sent via 1st class Royal Mail unless otherwise specified. Larger orders will be sent via a courier, insured to the full value of the parcel. Buyers are asked to ensure that any returns are insured up to their full value in case anything gets lost in the post.
If for any reason your order gets lost on its way to you, please contact me and I will arrange to refund or remake the order free of charge
Custom orders
I am happy to take on custom orders (be that for sizings, fabrics or other wishes). All prices and timelines for custom orders will be discussed prior to payment, and the terms and conditions as outlined above still apply. Due to the nature of custom made items, I do not accept returns for these items